A response to one of our complaints to the Leics NHS Partnership has finally arrived. There has been quite a delay. I won't go into specific details tonight. It was regarding J's poor ward care, the 13 nights not in a bed, and a list of other basic ward based problems. It wasn't intended as a complaint originally, just a rant to the hospital managers.
There is barely an acknowledgement of the misery suffered by J. In summary, it feels like "it's tough but this is the way it is" explanation. It does use words like "unfortunate" in the context of special circumstances, basically other wards being closed due to rain damage. It talks about bed availability, but it still feels very removed from the day-to-day problems on a ward. Again, it feels displaced and dysfunctional. Like talking to a spreadsheet. I'll post it in full with the names blanked out soon.
No empathy. No accountability.
No comments:
Post a Comment